Customer Support Consultant

March 23

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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Strategically plan and manage logistics, warehouse, transportation, and customer services • Always be up-to-date with the cutting-edge technology • Meet cost, productivity, accuracy, and timeliness targets • Direct, optimize, and coordinate full order cycle • Build positive and long-lasting relationships with customers • Provide exceptional customer support via calls, chats, and emails • Communicate with developers and other departments of various IT companies

Requirements

• Excellent English skills (at least C1 for both spoken and written) • Proficiency in Excel • Experience in support or other technical customer-facing roles • Analytical and research skills • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) • Proven knowledge in writing code (Python preferably) • Proficient in standard logistics software

Benefits

• Flexible schedule • Opportunity to work fully remote • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development