Technical Writer (Customer Service, Argentina)

August 3

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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Be responsible for writing, updating, organizing, and maintaining the Zendesk Guide knowledge base articles for seamless multi-brand implementation • Work on content for large globally recognized brands while collaborating closely with the Support Team, to ensure that the knowledge base is comprehensive, accurate, and up-to-date • Develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide to provide accurate and helpful product information to customers • Continuously optimize existing content for clarity, relevance, and SEO to enhance user experience and searchability • Manage Partner-Specific Branded Content • Review key performance indicators (KPIs) for the Knowledge Base, and track user engagement and outcomes

Requirements

• Excellent English skills (at least C1 for both spoken and written) • Proven experience of 2+ in technical writing • Familiarity with SEO best practices for content optimization • Ability to work collaboratively in a cross-functional team environment • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Opportunity to work fully remote • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development