SaaS E-Commerce Customer Onboarding Specialist

November 20, 2024

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛍️ E-commerce

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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SureDone

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SureDone is a leading multichannel e-commerce platform designed for growing businesses, brands, and enterprises. It offers comprehensive solutions for product management, listing, inventory synchronization, and order management, specializing in e-commerce automation. SureDone supports integration with major marketplaces including eBay, Amazon, Walmart, Facebook, and more, allowing users to efficiently manage sales, automate repetitive tasks, and scale their operations. The platform is particularly notable for its tailored solutions for the automotive and powersports sectors, providing capabilities such as parts compatibility and advanced inventory and shipping management.

eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling

11 - 50 employees

🛍️ eCommerce

🏪 Marketplace

☁️ SaaS

💰 Seed Round on 2014-12

📋 Description

• Help new customers get started with our platform by guiding them through data integration and ensuring effective training on its features. • Manage multiple projects ranging from 2 weeks to 6 months, handling anywhere from 5 to 20 clients at a time. • Breakdown projects into manageable tasks, track progress, and communicate frequently with customers and team members. • Teach customers how to configure and use the platform effectively and support their inquiries. • Develop scopes to automate tasks and troubleshoot scripts when needed. • Represent SureDone at trade shows and assist beyond onboarding when necessary. • Build strong client relationships and drive product adoption by identifying additional client opportunities. • Gather feedback to inform product improvements and ensure compliance with account documentation.

🎯 Requirements

• 2+ years in SaaS onboarding. • 2+ years in eCommerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify or in training sellers on managing these tasks. • Preferred: Experience with multichannel eCommerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping or similar platforms. • Experience with e-commerce in the automotive, motorsports or powersports parts and accessories space, including a familiarity with fitment, is preferred. • Technical Skills: Intermediate Excel proficiency (including vlookup and handling large datasets) required. • Ability to break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone. • Familiarity with APIs, XML, JSON, and CSV formats is a plus. • Additional Skills: Strong communication skills, both written and spoken, that demonstrates professionalism and attention to detail, and with excellent grammar and spelling. • Experience with remote training or person-to-person instruction. • Ability to multitask and manage multiple projects with strong organizational skills. • Understanding of de-escalation methods. • Work Requirements: Fluent English, with clear and professional communication. • Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm). • Authorized to work in the US, with a permanent US address preferred.

🏖️ Benefits

• 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage. • 401k • Flexible Spending Account (Both healthcare and dependent care) • Free membership to TalkSpace • Free access to HealthAdvocate • Supplemental Life Insurance • Supplemental short term and long term disability • Paid Time Off • Work from anywhere in the world • Supportive team environment