SaaS E-Commerce Customer Onboarding Specialist

November 20

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛍️ E-commerce

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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SureDone

WebsiteLinkedInAll Job Openings

eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling

11 - 50 employees

🛍️ eCommerce

🏪 Marketplace

☁️ SaaS

💰 Seed Round on 2014-12

Description

• Help new customers get started with our platform by guiding them through data integration and ensuring effective training on its features. • Manage multiple projects ranging from 2 weeks to 6 months, handling anywhere from 5 to 20 clients at a time. • Breakdown projects into manageable tasks, track progress, and communicate frequently with customers and team members. • Teach customers how to configure and use the platform effectively and support their inquiries. • Develop scopes to automate tasks and troubleshoot scripts when needed. • Represent SureDone at trade shows and assist beyond onboarding when necessary. • Build strong client relationships and drive product adoption by identifying additional client opportunities. • Gather feedback to inform product improvements and ensure compliance with account documentation.

Requirements

• 2+ years in SaaS onboarding. • 2+ years in eCommerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify or in training sellers on managing these tasks. • Preferred: Experience with multichannel eCommerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping or similar platforms. • Experience with e-commerce in the automotive, motorsports or powersports parts and accessories space, including a familiarity with fitment, is preferred. • Technical Skills: Intermediate Excel proficiency (including vlookup and handling large datasets) required. • Ability to break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone. • Familiarity with APIs, XML, JSON, and CSV formats is a plus. • Additional Skills: Strong communication skills, both written and spoken, that demonstrates professionalism and attention to detail, and with excellent grammar and spelling. • Experience with remote training or person-to-person instruction. • Ability to multitask and manage multiple projects with strong organizational skills. • Understanding of de-escalation methods. • Work Requirements: Fluent English, with clear and professional communication. • Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm). • Authorized to work in the US, with a permanent US address preferred.

Benefits

• 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage. • 401k • Flexible Spending Account (Both healthcare and dependent care) • Free membership to TalkSpace • Free access to HealthAdvocate • Supplemental Life Insurance • Supplemental short term and long term disability • Paid Time Off • Work from anywhere in the world • Supportive team environment