Implementation Consultant

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SurePoint Technologies

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Law Firm Accounting • Maintenance Management • Practice Management • Legal Tech • Law Firm ERP

51 - 200

💰 Private Equity Round on 2018-05

Description

• SurePoint Technologies develops award-winning software for mid-sized law firms. • Focus on enhancing workflow efficiency and financial performance. • Ensure flawless client onboarding experiences for our legal accounting software. • Key member of the Professional Services team responsible for client onboarding. • Help meet growth goals by maximizing resources for onboarding clients.

Requirements

• Implement our Legal Accounting software using proven and effective implementation techniques. • Carry out project tasks and ensure timely completion of key milestones. • Consult with clients on their business requirements to ensure that our products meet their needs. • Provide consultation to clients from preliminary phase through go live and month’s end close processes. • Understand client needs from the planning phase and translating that into the correct set up in our software. • Promote adoption and understanding of our technology to clients so they can reach maximum productivity. • Work closely with internal key stakeholders, sometimes across functions, to ensure a successful implementation. • Operate like a small business, meeting utilization target with clients. • Work independently without oversight. • Address client issues in a timely manner and help guide client training and issue resolution. • Work with internal project teams to gather requirements, iterate on client feedback, and champion best-practices. • Ability to travel 10-25%.

Benefits

• Medical, Dental, and Vision Insurance • 401K (immediately vested, employer match) • Flexible PTO • FSA/HSA • Parental Leave • Life, Short-term and Long-term Disability Insurance (employer paid) • Employee Assistance Program