Customer Support Specialist (5.000 - 9.000 zł net + VAT)

July 23

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Survicate

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Collect continuous customer insights with Survicate — the effortless survey software for customer-centric businesses.

Feedback management • Surveys • Voice of Customer • NPS • Online forms

51 - 200

💰 $975k Venture Round on 2017-07

Description

• Currently, we are looking for a talented Customer Support Specialist to help our Customers get their jobs done and maintain a high standard of support • This is a permanent, full-time position - you can work remotely or in our Warsaw office • Provide support for our amazing customers from all around the world • Become an expert in surveys and customer feedback and a trusted advisor to our customers • Have a direct impact on Survicate Product roadmap by sharing your ideas and Customer insights • Use various tools to share our knowledge about Survicate software with our current and potential customers and to show them all the possible ways they can use it • Maintain and develop the Knowledge Base with product-related content (manuals, FAQs, guides, etc) • Create and optimize new user onboarding and support processes • Participate in Quality Assurance process - test the heck out of new product releases • Work with other teams to achieve customer happiness

Requirements

• Fluency in English along with excellent, interpersonal, written, and oral communication skills (minimum C1) • +1 year of experience in a customer-facing role • Quick- learning and able to get on with new technologies • Strong analytical and detail-oriented skills • Lots of empathy and client-focused attitude • Proactivity, as we want you to take initiative and healthy curiosity to learn more about the industry, product, and customers every day • Nice to have: Familiarity with HTML and JavaScript code implementation process • Familiarity of popular CRM such as HubSpot or MailChimp • Experience in SaaS is an additional advantage

Benefits

• Flexible working hours • 26 days of paid annual leave for all employees • Professional Skills Development Budget • Company events – meetings, occasional retreats • Personal assistant (AskHenry) & mental health support platform (HearMe) • Multisport cards, PetHelp, private health care & benefit platform • Salary tailored to your experience, skills, and performance • Friendly atmosphere and a great team