Developer - Technical Support Training

April 8

Apply Now

Receive Emails with Similar Jobs

Sutherland

WebsiteLinkedInAll Job Openings

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

IT Services • Technology • Healthcare • Banking and Financial Services • Insurance

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• The Technical Support Software Developer is a key role within the Technical Support organization. • This role will be responsible for the strategic, ongoing development of software programs and modules that are used for education, training and enablement. • You will work with a small team to develop these training modules from the ground up, focusing on backend development and instruction writing. • A week in the life of a Technical Support Software Developer: Translate role requirements and work with your team to develop and maintain training and education software for internal audiences. • The training software consists of custom made modules within an enclosed lab environment, to train users to learn how to use proprietary software, virtual machines, labs, operating systems, etc. • Create user-friendly and intuitive interfaces and instruction sets. • Contribute to project plans, milestones, and utilize resources effectively. • Contribute to project updates to TS leadership. • Develop action plans for identifying issues and addressing them. • Maintain current and new modules during their lifecycles by fixing bugs, addressing performance issues, and addressing feedback from end users.

🎯 Requirements

• Bachelor’s degree (or equivalent) in computer science • 3+ Years of development experience coupled with data analysis and coding skills • Programming languages (Basic to Advanced for all below) • Must Haves: Python: Advanced, primarily object-oriented design • Always utilizes docstrings and comments to clarify code • API: Basic knowledge • Nice to haves: Markdown, Bash, Powershell, SQLite & PostgreSQL, HTML/Javascript/CSS (Frontend UI), Database table design, SQLite & PostgreSQL knowledge helpful • Internal Documentation Writing • Able to clearly write step by step instructions for use by users of the software • Tool Knowledge: VS Code: Primary IDE used for all project writing • Tech & Other Knowledge: Networking, Windows and Linux/CLI - Must have a Basic understanding of each, and must be very comfortable using the Linux CLI • Very clear communication skills in English (written and verbal) • Strong ability to learn new technologies and software