Sutherland
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
IT Services • Technology • Healthcare • Banking and Financial Services • Insurance
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
Customer Service Expert - French and English
March 27
Sutherland
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
IT Services • Technology • Healthcare • Banking and Financial Services • Insurance
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
📋 Description
• As a Spotify Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. • Assisting users via email and web messaging with their inquiries and concerns. • Resolving account and payment issues smoothly and efficiently. • Answering “How to” and FAQ questions with clarity and confidence. • Troubleshooting and fine-tuning the Spotify experience for our customers.
🎯 Requirements
• Fluency in French (C1 level) • Strong English skills (B2 or above) • Valid EU work permit • Availability to work flexible shifts, including weekends • Previous customer service experience – a plus, but not a dealbreaker • Excellent communication skills • A positive, problem-solving attitude
🏖️ Benefits
• Long-term job security with a permanent contract • Work from home flexibility • Competitive salary package • Additional health & life insurance • 21 days of paid annual leave • Food vouchers & employee discounts • Career growth opportunities within Sutherland • Ongoing training & learning programs • Rewards & recognition programs
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