Customer Strategy Manager

October 8

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Swapcard

WebsiteLinkedInAll Job Openings

Networking • B2B Events • EventTech • EventProfs • Matchmaking

201 - 500

💰 Venture Round on 2018-06

Description

• Our Mission • Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. • We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. • Our Vision • At Swapcard, we believe in the power of meaningful connections. • This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. • Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. • Our Beliefs • At Swapcard, diversity is at the core of our success. • With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation. • We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants. • Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion. • Customer Strategy Managers play a critical role by acting as the client’s partner from pre-sale to event/community delivery. • We advise, encourage, consult & guide our clients to make the most of our platform in order to achieve their own short- & long-term goals.

Requirements

• Prior experience of 2-3 years in customer success or project management • Experience and an interest in tech & events is a "must have" • Fluent in English is a must to have and experience with an additional language like Mandarin or Malay would be a great plus! • Excellent interpersonal skills • Collaborative with the ability to work autonomously • Service oriented & empathetic toward clients • Not afraid to set tools and workflows • Startup mindset - ready to learn, adapt, & initiate quickly • Passionate, proactive, and involved • Optimistic, calm and resourceful in critical and stressful situations • Enjoy solving problems • Resourceful in critical situations

Benefits

• International team with 40+ nationalities (more on the way!) 🌍 • Remote-first policy with headquarters in Paris 🗼 • Thriving startup with career growth opportunities 🪴 • Open-minded culture that appreciates differences 👽 • Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 • Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 • Remote perks designed to optimize your working experience 🎁 • In-person social gatherings to celebrate our achievements 🏝️ • 100% of your health insurance contribution paid by Swapcard 🏥 • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ • Co-working space budget to support remote work in professional environments 💼 • Learning budget to help you develop new and existing skills 🤓 • Mental health care initiatives to support your well-being 🧘