Swapcard
Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
Product Support Specialist - Americas
October 9, 2024
Swapcard
Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
📋 Description
• Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. • Our Vision At Swapcard, we believe in the power of meaningful connections. • Our Beliefs At Swapcard, diversity is at the core of our success. • The Services department plays a pivotal role in enhancing Swapcard's competitive advantage through exceptional product support and human expertise. • As a Product Support Specialist you will be in constant contact with clients via live conversations, emails or calls to help them roll out their events on Swapcard seamlessly.
🎯 Requirements
• Prior experience in technical support, customer onboarding/implementation or project management • Experienced and/or interested in tech and events • Collaborative with the ability to work autonomously • Service-oriented & empathetic toward clients • Startup mindset - ready to learn, adapt and initiate quickly • Passionate, proactive, and involved • Optimistic and calm when under pressure • Fluency in English is a must to have + any other language is a bonus • Available to work on a weekend and flexible with working on shifts.
🏖️ Benefits
• International team with 40+ nationalities (more on the way!) 🌍 • Remote-first policy with headquarters in Paris 🗼 • Thriving startup with career growth opportunities 🪴 • Open-minded culture that appreciates differences 👽 • Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 • Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 • Remote perks designed to optimize your working experience 🎁 • In-person social gatherings to celebrate our achievements 🏝️ • 100% of your health insurance contribution paid by Swapcard 🏥 • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ • Co-working space budget to support remote work in professional environments 💼 • Learning budget to help you develop new and existing skills 🤓 • Mental health care initiatives to support your well-being 🧘
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