Product Support Specialist - Americas
October 9
Description
• Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. • Our Vision At Swapcard, we believe in the power of meaningful connections. • Our Beliefs At Swapcard, diversity is at the core of our success. • The Services department plays a pivotal role in enhancing Swapcard's competitive advantage through exceptional product support and human expertise. • As a Product Support Specialist you will be in constant contact with clients via live conversations, emails or calls to help them roll out their events on Swapcard seamlessly.
Requirements
• Prior experience in technical support, customer onboarding/implementation or project management • Experienced and/or interested in tech and events • Collaborative with the ability to work autonomously • Service-oriented & empathetic toward clients • Startup mindset - ready to learn, adapt and initiate quickly • Passionate, proactive, and involved • Optimistic and calm when under pressure • Fluency in English is a must to have + any other language is a bonus • Available to work on a weekend and flexible with working on shifts.
Benefits
• International team with 40+ nationalities (more on the way!) 🌍 • Remote-first policy with headquarters in Paris 🗼 • Thriving startup with career growth opportunities 🪴 • Open-minded culture that appreciates differences 👽 • Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 • Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 • Remote perks designed to optimize your working experience 🎁 • In-person social gatherings to celebrate our achievements 🏝️ • 100% of your health insurance contribution paid by Swapcard 🏥 • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ • Co-working space budget to support remote work in professional environments 💼 • Learning budget to help you develop new and existing skills 🤓 • Mental health care initiatives to support your well-being 🧘
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