Swapcard
Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
Product Support Specialist
January 28
Swapcard
Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
📋 Description
• Our Mission • Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. • We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. • Our Vision • At Swapcard, we believe in the power of meaningful connections. • This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. • Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. • Our Beliefs • At Swapcard, diversity is at the core of our success. • With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation. • We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants. • Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion. • The Technical Support team is responsible for educating and empowering Swapcard customers on a global level. • Our job starts even before they become our customers: as soon as they visit Swapcard’s website, we are there to guide them through conversations every step of the way to ensure they get the most value out of our product. • This team is the right fit is for everyone who loves autonomous problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives, maximize their experience with our platform and address any challenges with our product. • This is not a springboard into other areas or jobs at Swapcard, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Swapcard. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers.
🎯 Requirements
• Previous experience working in a troubleshooting environment • 1-2 years of technical support experience • Solid understanding of tech fundamentals + modern day tools (Slack, Notion, Intercom, JIRA, Gainsight). • Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.) • Ability to troubleshoot and utilize resources to answer questions on baseline topics • Strong customer focus (excels at + enjoys helping customers) • Ability to take on + action feedback • Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable) • Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency • Strong problem solving skills (ability to think critically and learn on-the-fly) • Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas
🏖️ Benefits
• International team with 40+ nationalities (more on the way!) 🌍 • Remote-first policy with headquarters in Paris 🗼 • Thriving startup with career growth opportunities 🪴 • Open-minded culture that appreciates differences 👽 • Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 • Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 • Remote perks designed to optimize your working experience 🎁 • In-person social gatherings to celebrate our achievements 🏝️ • 100% of your health insurance contribution paid by Swapcard 🏥 • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ • Co-working space budget to support remote work in professional environments 💼 • Learning budget to help you develop new and existing skills 🤓 • Mental health care initiatives to support your well-being 🧘
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