Loss Draft Claims Specialist
3 days ago
Description
• Processes loss draft files from notification of loss until file closure. • Communicates with homeowners, contractors, and third parties engaged in property repair. • Reviews claim and contractor documents for accuracy and inspection results. • Determines disbursement eligibility based on processing guidelines. • Partners with financial institutions to assist borrowers through property loss repairs. • Notates activities regarding the loss draft claim file. • Works on assigned files via tasks in production queue. • Resolves processing situations understanding guidelines and provides solutions. • Identifies actions to progress claims and sets up processing tasks. • Answers inbound calls from borrowers and third parties or responds to voicemails. • Communicates with financial institutions per documented procedures. • Performs all other duties as assigned.
Requirements
• High School Diploma or equivalency required. • Minimum three (3) years of insurance claims processing and/or mortgage servicing background experience. • Working knowledge of Microsoft Suites such as Excel, and Word and data entry systems such as AS400. • Strong math and critical thinking skills. • Strong time management skills. • Strong listening skills. • Strong verbal and written communication and customer relationship skills. • Excellent phone etiquette and professionalism. • Able to research and effectively analyze and interpret information from multiple sources, and draw valid conclusions. • Able to quickly understand information and situations and provide appropriate response. • Able to navigate multiple computer systems, applications, and utilize search tools to find information. • Able to operate most general office machines. • Able to attend an initial on-the-job training session. • Able to follow instruction with attention to detail. • Able to perform in a fast-paced environment, working items received via inbound phone call, production queue and email. • Able to work flexible schedules Monday – Friday and overtime, including Saturdays as required. • Able to follow directions and apply established procedures. • Able to type 35 WPM. • Able to travel locally or nationally by car or plane. • Able to sit for long periods of time while answering incoming calls, entering data, or performing other sedentary duties. • Able to stand, stoop, and kneel to file for long periods of time. • Able to lift, carry, push, or pull 10 – 20 lbs. of files, reports, or other documents/manuals.
Benefits
• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Leadership Academy and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program
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