Remote Customer Service Representative - English and German Speaking

August 14

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Swytch

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Mobile Numbers • Mobile App • Startup • MVNx • VoIP

2 - 10

Description

• Providing exemplary email, video and chat support to our customers. • Responding to high volumes of customer tickets in the quickest and most efficient way. • Working on our CRM system, Zendesk. • Report insights and trends to Head of Customer Service. • Working as part of a team, sharing knowledge and helping colleagues

Requirements

• Must be able to speak German and English • Previous high volume, online customer service experience with an outstanding customer satisfaction rating. • Excellent English written and verbal communication. • Able to work 0800 to 1600, Monday to Friday. • Confidence with customers, and a mature, ‘service first’ approach with the ability to diffuse situations and end every interaction leaving the customer feeling satisfied. • Excellent tech and IT confidence - previous use of Zendesk or a similar ticketing platform is essential. • An excellent problem solving skillset. • The potential to quickly become recognised as a safe pair of hands. • Ability to work both independently and as part of a wider team, and to thrive under the pressure of a high volume of tickets. • Ability to look at incomplete or failing processes and suggest and implement improvements. • Ability to adapt to new systems and technical information quickly. • Valid passport and/or visa as you’ll be visiting in our HQ in London at least twice a year. • Knowledge and interest in bikes, electric bikes, or the environment will be a bonus!

Benefits

• Competitive salary of 67500 polish złoty per annum. • Fully remote with travel to the UK or a city in Poland every quarter (will require the right to work in Poland and be able to travel). • IT hardware and software will be provided for the role. • Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews. • Unlimited annual leave. • An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service. • Your very own Swytch kit! • 1 year mental health subscription. • Electric Penny Farthing Lessons.