Senior Technical Account Manager - Penetration Testing

August 16

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Synack, Inc.

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Security Testing • Cybersecurity • Penetration Testing • Vulnerability Management

201 - 500 employees

Description

• Senior Technical Account Manager serves as a technical advisor and advocate, helping customers achieve maximum value from our product and services • Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing • Use consultative communication skills to gather requirements, understand customer needs, and influence stakeholders • Partner with internal teams to determine, develop, and analyze the client’s assets • Work independently and provide technical product expertise to build the appropriate solution for the client’s needs • Provide technical SME expertise to internal stakeholders and the client on their strategic goals and testing requirements • Proactively review assessment health to provide technical findings, vulnerability details, and insights • Assist customers in managing and optimizing their long-term pentesting programs • Collaborate with the account and CSM teams to address areas of concern or opportunities • Collect and act on feedback from clients to continuously improve engagement and service offering • Responsibility for any technical escalations during the engagement

Requirements

• At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry • Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation • Experience with scripting languages (e.g. Python, Bash, Basic SQL) and developing scripted solutions to problems • A knack for explaining technical concepts to a non-technical audience • Relevant industry certifications in cybersecurity and/or security management such as, Security+, CISSP, CISA • Excellent time management, multi-tasking, and prioritization skills as well as the ability to manage multiple concurrent projects • Customer-centric mindset with a focus on delivering value • Proactive and solution-oriented approach to addressing client challenges • Ability to think strategically and provide innovative solutions • Excellent verbal and written communication skills • Candidates must be US citizens

Benefits

• Compensation package may include equity and benefits • For more details about our benefits, please see here