Support Operations Engineer
October 21
Description
• Manage, monitor and optimize SaaS environments on staging and production clusters • Prioritize, analyze, and troubleshoot issues in customer environments • Work closely with product development and infrastructure team • Support customers with questions regarding operation and configuration of software • Coordinate changes and improve support function and user experience • Take over on-call shifts for customer support • Responsible for documenting systems and configurations.
Requirements
• Degree or specialized training in computer science or equivalent • Basic IT skills in Linux, networking, and integration of REST API interfaces • Familiar with Kubernetes environments • Experience working with YAML files is desirable • Ability to quickly learn new situations and find pragmatic solutions • Communicate complex contexts to customers clearly • Positive and empathetic attitude toward customers • Fluent German and very good English skills.
Benefits
• Flexible working arrangements (remote, office, or hybrid) • Modern office in the heart of Hanover for hybrid work • Up to 180 days (6 months) of remote work from abroad • Competitive compensation with benefits offering 30 days (6 weeks) of paid vacation • Modern hardware and software solutions • Corporate Benefits: Access to exclusive employee discounts and special offers from a wide range of partner companies.
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