Sync.com
Sync. com is a secure cloud storage platform that provides file storage, sharing, and collaboration services. It offers solutions such as team collaboration and client portals, ensuring data safety and privacy with enterprise-level security and compliance. Sync. com is ideal for individuals, teams, and industries like education, finance, healthcare, legal, and government, providing seamless access to files from any device and location. The platform assists users in accessing, sharing, and collaborating on documents securely. Established with the mission to protect data privacy, Sync. com has grown to support over 2 million productive teams, offering unlimited storage options and advanced sharing features.
secure cloud storage • encryption • privacy • file sharing • secure backup
Technical Customer Support Representative
April 3
Sync.com
Sync. com is a secure cloud storage platform that provides file storage, sharing, and collaboration services. It offers solutions such as team collaboration and client portals, ensuring data safety and privacy with enterprise-level security and compliance. Sync. com is ideal for individuals, teams, and industries like education, finance, healthcare, legal, and government, providing seamless access to files from any device and location. The platform assists users in accessing, sharing, and collaborating on documents securely. Established with the mission to protect data privacy, Sync. com has grown to support over 2 million productive teams, offering unlimited storage options and advanced sharing features.
secure cloud storage • encryption • privacy • file sharing • secure backup
📋 Description
• Act as the initial point of contact for clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently. • Utilize your expertise in technical support to assist clients with various technical challenges across different platforms such as the web, desktop and mobile. • Employ exceptional written and verbal communication skills to effectively explain complex technical concepts in a clear and non-technical manner, catering to the customers' understanding. • Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns. • Work closely with the product and engineering teams to document product bugs, feature requests and enhancements based on both internal and customer feedback. • Assist clients through various support channels such as email, phone, live chat, and social media. • Collaborate effectively in a team-oriented environment, seamlessly taking over and resolving support tickets previously handled by other agents. • Work independently in a remote setting, demonstrating strong self-motivation, organization to manage tasks, meet deadlines and deliver exceptional technical support.
🎯 Requirements
• Possess a minimum of 3-4 years of experience in technical support, preferably in the cloud storage or SaaS industry. • Display a passion for technology and possess a strong familiarity with web applications, Windows, Mac OS, iOS, and Android • Possess experience in troubleshooting SaaS, desktop and mobile applications • Possess strong knowledge of cloud storage platforms such as Google Drive, Microsoft OneDrive, Dropbox, Box, etc. • Proficient in tools such as Slack, Zendesk, Jira, Google Workspace, Office 365, and Confluence • Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds. • Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage. • Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.
🏖️ Benefits
• Generous wellness program to keep your work-life balance in check • Best in the class health benefits • Paid vacation with carry-over • Flexible work schedule • Work from home option
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