October 31
πΊπΈ United States β Remote
π΅ $19 - $21 / hour
β° Full Time
π’ Junior
π Call Center Representative
π«π¨βπ No degree required
β’ Answer inbound calls and schedule service appointments β’ Respond to and resolve voicemail messages, abandoned and missed calls from customers β’ Respond to customer requests (email, webchat, text) to resolve issues β’ Deliver call scripts clearly, be compelling, and personable β’ Adhere to the companyβs plan for resolving customer complaints quickly and favorably β’ Maintain and update customer database with complete and accurate information. β’ Communicate with dispatch to ensure customers receive 5 Star Service β’ Provide additional support to the team as needed
β’ HS Diploma or GED β’ 2+ year of customer service experience in a phone based role β’ Experience working in the home services industry preferred β’ Multitask by completing phone and computer work simultaneously β’ Capability to type at least 40 WPM β’ Proficiency with Microsoft Office or Google Suite β’ Clear, kind, and energetic phone presence β’ Ability to work fast paced and remain organized β’ Must be a U.S. Resident
β’ Medical, Dental, Vision (Free medical plan option for employee) β’ 401k with 4% company match β’ PTO, Paid Holidays, Paid Parental Leave β’ Company provided laptop, monitor, and headset.
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