Senior Localization Project Manager

2 days ago

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Brand Services • Photography • 3D & CGI • Print & Packaging • TV Post Production

1001 - 5000 employees

Founded 1972

🤝 B2B

📱 Media

☁️ SaaS

💰 Venture Round on 2008-01

Description

• Day-to-day management of projects/ briefs and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, handling client approvals. • Determine optimal workflows, develop brand guidelines and set procedures for new accounts. • Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, Language Services and Creative Team, briefing copywriters, translators and proofreaders • Maintain close contact with Client Services team who are also on the same account • Develop an expert-level understanding of job tracking systems • Anticipate, identify and troubleshoot technological bottlenecks in workflow and/or asset management systems • Escalate team issues to Director as necessary • Develop rate cards for clients • Accurately quote all jobs and keep the client updated regularly with any additional costs. • Manage billing, produce and present financial reports to clients or Language Services Director • Synthesize complex briefs and develop efficient project plans • Regular review and auditing of processes such as folder structure, compliance with workflows, and reporting back findings to director • Be commercially aware and highlight any costing errors immediately to the Director. • Assist in setting up of new Language Services projects, resource planning and client specific procedure • Ensure Best Practices are followed • Responsible for day to day client relationship management. • Ensure all client/internal deliverables are met • Conduct client presentations, QBRs and pitches. • Attend client meetings • Investigate issues related to projects, and identify areas to prevent repeat occurrences • Conduct follow-ups after delivery of projects and client satisfaction surveys to maintain quality and client relationship • With Language Services Director, identify potential new business and ways of increasing profitability • Be first point of escalation for team members on day-to-day project management questions and issue resolution • Arrange and oversee inductions for new employees. • Plan and execute training schedules.

Requirements

• 5+ years of experience in handling client Language Services or Creative briefs • A Bachelor’s degree in related field (i.e. English, Linguistics, International Relations, Marketing, Communications, Business). • A combination of education and work experience can be substituted. • Bilingual a must • Understand production processes and the essentials of briefs from a Language Services perspective • Excellent customer service skills • Excellent written and verbal communication • Understanding of job-tracking systems • Be highly organized, detail-oriented, ability to multitask and prioritize workload • 3+ year experience with project management applications and translation management systems/CAT tools • Solid understanding of Microsoft Office suite (Word, PPT, Excel) • Knowledge of invoicing and P&L processes