Email and SMS Collections Specialist

April 10

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Talent Cottage

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Talent Cottage is a company dedicated to helping small businesses find high-quality, skilled, remote workers at a fraction of the cost typically paid in the United States. By focusing on overseas talent, particularly from the Philippines, Talent Cottage enables businesses to reduce fixed costs while increasing work quality. The company emphasizes building authentic business cultures and providing a supportive team environment, thus allowing small business owners to thrive despite economic challenges. They offer skilled and loyal team members who can enhance a business's productivity and growth through cost-effective outsourcing solutions.

2 - 10 employees

🤝 B2B

👥 HR Tech

🎯 Recruitment

📋 Description

• Position: E-correspondence Specialist • Location: Remote • Job Status: Independent Contractor • The E-Correspondence Specialist is responsible for handling all debtor communications via email and text for accounts placed in collections with Caine & Weiner. • This role requires meticulous attention to detail, proper account notation, timely follow-ups, and compliance with regulatory guidelines to ensure professional and effective communication with debtors. • Review incoming emails and texts from debtors and locate corresponding accounts in the system. • Engage with debtors whose accounts have been assigned to Caine & Weiner for resolution. Identify solution options • Index all email and text communications into the CUBS system as per agent guide instructions. • Update debtor account notes with both inbound and outbound communication details using action codes and macros as instructed • Utilize Outlook and Teams chats to coordinate with leadership on account workflow strategies and inbound email traffic • Take on any other tasks as needed by the Operations leadership.

🎯 Requirements

• Strong written communication and grammar skills • High attention to detail and accuracy • Ability to interpret and respond to debtor inquiries while following policy and compliance procedures • Competency in Microsoft Office Suite and PDF generation tools • Strong time management skills and the ability to execute multiple tasks and priorities in a dynamic environment • Standard office and computer equipment with dual monitors. • Experience with TCN (preferred) or other cloud-based dialer system. • Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems