Talent Sam
Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.
Recruitment • BPO • Offshore Staffing • Candidate Screening • Team Building
Customer Support Specialist
December 12, 2024
Talent Sam
Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.
Recruitment • BPO • Offshore Staffing • Candidate Screening • Team Building
📋 Description
• Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. • This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers. • As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources. • This role requires a high amount of problem-solving skills and independence. • Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns. • Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting. • Engaging with new leads and users as part of their onboarding process. • Contributing to the Help Center by creating helpful articles and resources. • Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.
🎯 Requirements
• Exceptional English speaking and writing skills. • Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail. • Proactive team player who can multi-task independently under pressure. • Fast learner, tech orientation, comfortable working with digital tools. • Excellent communication and problem-solving skills • Customer service/facing experience - a significant advantage • Experience in ecommerce/B2B - an advantage.
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