Customer Support Specialist
2 days ago
Description
• Assist B2B customers and enhance resources. • Manage support via email and live chat, resolve inquiries. • Provide product support, troubleshoot, and engage new leads. • Create helpful articles for the Help Center. • Collaborate with Development, Sales, and Marketing teams.
Requirements
• Exceptional English speaking and writing skills. • Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail. • Proactive team player who can multi-task independently under pressure. • Fast learner, tech orientation, comfortable working with digital tools. • Excellent communication and problem-solving skills. • Customer service/facing experience - a significant advantage. • Experience in ecommerce/B2B - an advantage.
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