IT Project Manager

September 26

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Description

• Manage project execution, ensuring strict adherence to budget, schedule, and scope. • Collaborate with project personnel to identify and resolve issues promptly and efficiently. • Monitor and track project milestones and deliverables to ensure they meet quality standards. • Identify the need for initial or supplemental project resources and make effective allocations. • Develop and update project plans for information technology projects, including objectives, technologies, systems, schedules, funding, and staffing. • Perform risk assessments to develop strategies for managing and mitigating project risks. • Prepare comprehensive project status reports by collecting, analyzing, and summarizing information and trends. • Establish and execute a project communication plan to keep all stakeholders informed and engaged. • Monitor the performance of project team members, providing feedback and maintaining performance documentation. • Negotiate with project stakeholders or suppliers to obtain necessary resources or materials. • Oversee the success of the project portfolio by putting in place the required governance and reporting processes. • Produce bi-weekly invoicing report for finance to invoice the correct amount to customers. • Manage escalations, assist project teams in critical situations or when projects are off track, and effectively engage in difficult conversations with customers. • Ensure when a new contract gets signed, the transition to the delivery team gets executed promptly and according to the established process. • Coach the delivery team on current processes and project management best practices.

Requirements

• Tools Used: Atlassian Confluence, Atlassian JIRA, Microsoft Office. • Experience: 7+ years of relevant project management experience. • Education: A bachelor's degree in Engineering, Computer Science, or Business Management. • Technical Background: A solid technical background, including an understanding or hands-on experience in software development and web technologies. • Experience: Proven working experience as a project administrator in the information technology sector. • Communication Skills: Excellent client-facing and internal communication skills, both written and verbal. • Organizational Skills: Solid organizational skills, including exceptional attention to detail and multitasking abilities. • Attention to Detail: Strong attention to detail, especially regarding deadlines and budgets. • Stakeholder Management: Proven success in working with all levels of management. • Presentation Skills: Excellent presentation skills to effectively convey project updates and insights. • Certification: Agile or Scrum Certification a plus (PSM, CSM, DASM, PMI-ACP). • Bilingualism (French & English) as an advantage. • Knowledge of the CRM industry as an advantage. • Some travel may be required within Canada and USA.