Support Engineer

July 21, 2023

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Description

• Responding to client queries and problems to provide technical support • Providing go live and post-implementation support • Providing input and advice regarding Dynamics 365 platform capabilities and features • Investigating, testing, and finding solutions and workarounds to solve client’s problems • Taking ownership and prioritizing tickets and escalating issues internally and externally as needed to ensure timely ticket resolution • Working with clients to identify problems and guiding them to issue resolution • Logging information relevant to each ticket and being able to keep track of ticket history • Applying new configuration and/or fixes on client environments for testing purposes. Be part of a structured release process coordinating closely with the development department • Coordinating with intra-company teams for the resolution of tickets • Configuring, Customizing and Extending Dynamics 365 using in-build tools and API’s

Requirements

• Experience in providing technical support and troubleshooting • Knowledge of Dynamics 365 platform capabilities and features • Strong problem-solving skills • Ability to prioritize and escalate issues • Excellent communication and customer service skills • Attention to detail in logging information and ticket history • Familiarity with software configuration and testing • Ability to work collaboratively with teams • Documentation and timekeeping accuracy

Benefits

• Competitive salary • Opportunity to work with prestigious organizations • Structured release process • Opportunity for professional growth and development