AI Operations Engineer
October 26
Description
• AI Operations Engineer • Job Type: Contract (6 months, potential to renew for 12 months) • Location: Remote (LATAM) • Compensation: in USD • We are currently seeking an AI Operations Engineer to join one of our US clients. • The AI Operations Engineer will play a crucial role in supporting implementations and managing IT infrastructure environments to ensure smooth operations. • Ensure operational efficiency across different environments by monitoring performance and troubleshooting issues. • Assist in defining and managing the enterprise monitoring strategy for observability and event management. • Develop a comprehensive monitoring approach covering metrics, logs, traces, alerts, dashboards, and reports. • Leverage AI and machine learning techniques for predictive analytics, incident forecasting, and automating the detection, diagnosis, and resolution of incidents. • Collaborate with IT teams to optimize monitoring processes and tools, ensuring alignment with business requirements. • Work closely with end users, production support teams, and stakeholders to gather requirements and deliver effective monitoring solutions. • Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor and report on system performance and quality.
Requirements
• Background in Data Science or a related field. • Familiarity with AI/ML concepts and automation, particularly within ServiceNow. • Experience working in IT operations or on an IT operations team. • Strong knowledge of observability and event management best practices. • Familiarity with multi-cloud platforms and ITIL processes, especially in event and incident management. • Experience with monitoring tools such as SL1 and ServiceNow ITOM. • Excellent problem-solving skills and the ability to work in a dynamic environment. • Strong communication skills for collaboration with technical and non-technical stakeholders.
Benefits
• Full-time remote role • Competitive hourly rate paid in $USD • Opportunities for career growth and professional development • Chance to collaborate with a global team across diverse industries and countries • Continuous Learning and Improvement with access to Udemy courses
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