Conversation Designer - US Market

October 29

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Talkie.ai

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patient engagement • patient experience • healthcare technology • medtech • AI

11 - 50

Description

• Talkie builds AI Voice Assistants for healthcare. • Our technology optimises patient-clinic communication by automating routine phone calls end-to-end. • Our technology is used by primary and acute care, specialty practices as well as private and public hospitals. • We provide a suite of ready to use, off-the-shelf voicebots for managing appointments, ordering prescriptions, and symptom checking over the phone. • We created our voicebots in cooperation with industry experts and trained them using thousands of real-life samples, so conversations feel smooth and natural. • We also build and implement tailor-made voicebots for enterprise clients. • We are looking for a Voicebot Designer who will help us improve voice assistants and implement voice technology in the US healthcare industry.

Requirements

• 3+ years of experience of working in a dynamically growing organisation (healthcare field would be a great advantage) • Proficiency in English - this role is focused on the US market • Technical knack and experience with using advanced software tools • Experience and interest in: new technologies, contact center and customer service processes, project management, data analysis, business analysis, working with voice and conversation design. • Empathy and ability to put yourself in the role of a user • Accuracy, curiosity, inquisitiveness, and the natural ability to ask questions • Creativity and drive to experiment and test new ideas • Constant hunger for knowledge, learning, and self-improvement • Independence and accountability, as we are a self-organising team • Experience in working with chatbots and voice assistants would be a great plus.

Benefits

• A role with a purpose - we are revolutionising patient access to healthcare in the US • Working with a team of professionals who love what they do, and enjoy each others company • Cutting edge, AI-based technology, which is useful and friendly to the customers • Competitive pay with benefits: employment contract or B2B co-operation • Growth mindset environment, where you can further develop your skills, budget and time set aside for professional growth • Unique company culture based on mutual trust, honest feedback and autonomy • Flexible working arrangements - remote / office or hybrid • Mentoring for the first months and support in getting to know all these fascinating areas of AI and conversation design