Director of Product Management - Cards

August 8

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Tapcheck

WebsiteLinkedInAll Job Openings

Unlocking Financial Flexibility.

Financial Services • Fintech • Payments • Payment Technology • Financial Technology

51 - 200

💰 Venture Round on 2023-04

Description

• Develop and implement a comprehensive card product strategy tailored for debit and credit payment instruments, focusing on driving adoption and engagement among unbanked and underbanked customers while aligning with Tapcheck’s business goals. • Oversee the entire product lifecycle for card products, managing card design, production, activation processes, and ongoing cardholder support to ensure high-quality execution specific to the payments industry. • Create detailed product requirements, prioritize features based on card network rules (e.g., Visa, MasterCard) and industry best practices, and make trade-off decisions considering customer needs, regulatory constraints, and business objectives. • Conduct in-depth market research and competitive analysis, focusing on trends such as contactless payments, mobile wallet integrations, and digital card issuance to inform and adjust product strategy. • Collaborate with cross-functional teams, including design, engineering, marketing, and finance, to ensure cohesive and integrated development and launch of card products. • Develop and execute go-to-market strategies with targeted product positioning and messaging, highlighting unique card features such as rewards programs, cashback offers, and fraud protection. • Engage with key stakeholders, including card networks, processors, and regulatory bodies, to ensure product priorities align with industry standards and compliance requirements, facilitating regular updates and reviews. • Establish and track KPIs relevant to the card payments industry, focusing on metrics like card activation rates, transaction volumes, customer acquisition costs, and retention rates to drive continuous product improvement. • Ensure regulatory compliance and operational efficiency by implementing robust KYC and KYB processes, maintaining PCI DSS compliance, and adhering to relevant financial regulations, with regular reviews to mitigate risks. • Manage partnerships with card issuers like Marqeta, navigating challenges such as card issuance speed, payment gateway integration, and handling chargebacks, ensuring these partnerships support Tapcheck’s operational and compliance needs.

Requirements

• Extensive product management experience with 8+ years in the card, banking, and payments industries, specifically in debit and credit card products, payment processing systems, and financial services. • A strong educational background with a Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field; an MBA is preferred. • Deep understanding of payments industry trends, consumer behavior, and the regulatory landscape, including PCI DSS, AML, KYC, and KYB regulations, serving as an internal subject matter expert. • Excellent communication skills, capable of presenting complex ideas to both technical and non-technical audiences, including engineers, executives, and external stakeholders. • An analytical mindset with proficiency in data-driven decision making, using OKRs and KPIs to guide product development and measure success. • Proven leadership skills with a track record of managing cross-functional teams, particularly in leading 'Mission Teams' that include engineering, marketing, sales, customer service, and product. • Familiarity with modern product management tools and methodologies, such as Atlassian, DevOps, Amplitude, and Omni. • Expertise in market research and competitive analysis within the card payments industry. • Proven ability to manage relationships with key stakeholders such as card issuers, payment processors, and regulatory bodies. • A proactive approach to staying current with emerging technologies and trends in the payments industry, integrating best practices into product development.

Benefits

• Competitive Base + Bonus + Equity • Paid Time Off • Health Insurance • Dental Insurance • Vision Insurance • 401K Match