Director, Solutions Engineering

October 11

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Description

• The Services Business Development role is focused on merchant loyalty products and services. • The Solution Engineer is the primary trusted technical advisor and solution designer for the sales team, helping to ensure customers receive the right solution. • Design and document effective and efficient solutions while addressing technical roadblocks. • Coordinate alignment and approval across stakeholders of proposed technical solutions.

Requirements

• Knowledge of rewards, marketing, and/or loyalty platforms • Experience working with financial institutions and/or with performance-based marketers (MarTech or AdTech) • Strong leadership skills and abilities • Balance between execution ability (get things done) and creative ability (coming up with the right solution) • Strong skills in critical thinking, problem solving, and creating effective product/service solutions • Team player with excellent communication skills both oral and written. • Strong in a customer facing role, meeting with senior leadership, product managers, technical teams, and large audiences. • Combination of technical competence, business skills and a consumer marketing mindset • Technical background with understanding of web technology, APIs and security. Experience working with product and/or engineering teams a plus. • Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel • The ability to thrive in fast-paced environments while being flexible and able to handle rapidly changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle.