Technical Product Manager - Threat Protection

September 15

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Description

• Collaborate with relevant stakeholders to prioritise the roadmap and ensure tasks are accurately defined, tracked, and executed. • Work with Product Management colleagues to evolve and execute the product strategy. • Enable the sales, solutions engineering and marketing teams by producing appropriate materials and trainings. • Regularly collaborate with delivery teams (including engineering, UX, architecture and program management), helping drive an effective product development lifecycle. • Writing, contributing to or overseeing a range of written materials such as Product Requirements Documents (PRDs), customer support articles, release notes, etc. • Collaborate with Engineering / Platform Operations to ensure the platform operates to market-leading resiliency and quality standards. • Oversees relevant product documentation, both internal and external facing. Collaborate with the support team and technical writers to produce and update customer support documentation. • Meeting with existing and prospective customers to understand their requirements and challenges, contributing to the roadmap. • Carry out market research and competitive analyses to help shape product strategy. • Collaborate with engineering, customer support and customer success teams to deal appropriately with service incidents, customer escalations and feature requests.

Requirements

• Excellent written and verbal communicator, comfortable communicating with technical and non-technical stakeholders. • A broad grasp of internet security solutions and general cyber security best practices. • Demonstrable interest in security and internet technologies. • We are open minded about your background; we are more interested in someone with relevant technical understanding rather than product management experience. • Nevertheless, you still need to think through problems from a customer perspective and having some experience in the DDOS/WAF/networking space would be helpful. • You should have a strong understanding of how the internet works (including all layers of the OSI model) and comfortable talking about mainstream internet technologies and standards including DNS, HTTP, TLS, TCP / UDP, BGP. • Bonus points if you’ve read and appreciated RFCs.