TaskRabbit
TaskRabbit is a platform that connects customers with skilled 'Taskers' who provide various home-related services. These services include furniture assembly, home repairs, cleaning, moving, and yard work. TaskRabbit allows users to choose a Tasker based on price, skills, and reviews, and facilitates the entire process including scheduling, payment, and communication through its platform. With a wide range of services and a focus on customer satisfaction, TaskRabbit provides a convenient solution for tackling home projects big and small.
Mobile technologies • Location based platforms • Social Graph API
Customer Support Supervisor
March 24
🇵🇱 Poland – Remote
💵 PLN117.7k - PLN140k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
TaskRabbit
TaskRabbit is a platform that connects customers with skilled 'Taskers' who provide various home-related services. These services include furniture assembly, home repairs, cleaning, moving, and yard work. TaskRabbit allows users to choose a Tasker based on price, skills, and reviews, and facilitates the entire process including scheduling, payment, and communication through its platform. With a wide range of services and a focus on customer satisfaction, TaskRabbit provides a convenient solution for tackling home projects big and small.
Mobile technologies • Location based platforms • Social Graph API
📋 Description
• Taskrabbit is a marketplace platform that connects people with Taskers. • In the position of Customer Support Supervisor you will be working directly with the Regional Manager. • Responsible for supporting regional strategy and process improvement opportunities within the CS organisation. • Serve as an escalation point of the teams and tackle complex service issues. • Work closely with peers globally and partner with EU outsource partner.
🎯 Requirements
• 2 years of leadership experience, with 1 year of experience leading a specialized customer service function. • 1-year experience in executive escalations, claim/or policy enforcement. • Superb people skills, you excel at rallying your team towards shared goals. • An eye for detail and processes: No tolerance for inefficiency, inconsistency, or confusion across the team. • Self-starter; intrinsically motivated and passionate/knowledgeable about your workload, ability to work cross-functionally. • Is data-driven, understand the key drivers of the customer journey, identifies opportunities, and is a voice for continuous improvement providing feedback on opportunities and proactively sharing best practices. • Fluency in English is required; French Language would be an added advantage! • Available full-time (40 hours / week). • Eligible to work in Poland, we will not support relocation for this position.
🏖️ Benefits
• Employer-paid health insurance • 401k match with immediate vesting for US based employees • Generous and flexible time off with 2 company-wide closure weeks • Taskrabbit product stipends • Wellness + productivity + education stipends • IKEA discounts • Reproductive health support • Benefits vary by country of employment
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