Fintech Support Specialist, French/English

October 8

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Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring

10,000+

💰 Private Equity Round on 2018-08

Description

• Provide exceptional support for banking products • Troubleshoot issues and guide new users through onboarding • Identify potential risks or fraudulent activities • Ensure a smooth and efficient user experience • Maintain user security and report suspicious behavior

Requirements

• Proficiency in both French and English languages • Identify and assess users’ needs • Assist new users during onboarding • Monitor, identify, and report suspicious behavior • Manage and analyze payment cases • Provide outstanding customer support through chat and email channels

Benefits

• Competitive industry salaries and comprehensive benefits packages • Prioritize employees' well-being • Commitment to a People First culture • Inclusive environment and positive impact on the community • Encourage internal mobility and professional growth