German Customer Care Specialist
September 16, 2024
Description
• Provide exceptional customer service by addressing inquiries and resolving issues • Research and provide accurate responses to inquiries through various support channels • Identify and escalate priority or unresolved issues to appropriate internal teams • Strive for high-standard customer satisfaction based on quality guidelines • Foster a collaborative work environment with team members and other departments • Participate in all mandated internal and external training
Requirements
• Fluent in German, both written and spoken • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues • Problem-solving and critical-thinking skills • Great communication skills, written and oral • Must be adaptable and flexible, demonstrating abilities to work with process and information changes • Empathic toward customers and can maintain a customer-centric approach • Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments • Open to feedback, eager to learn, and can show improvement • Resilient, calm, and professional when dealing with challenging situations • Adaptable to a dynamically changing business • Trustworthy and reliable with a high level of integrity • Resourceful, high attention to detail, and the ability to multitask
Benefits
• Competitive salary • Great benefits package • Professional growth opportunities with the chance to learn from many different functions • A fun and inclusive workplace
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