TaskUs
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring
Content Moderator
September 16, 2024
TaskUs
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring
📋 Description
• Provide the best customer experience to clients. • Handle inbound and outbound calls, emails, and live chats. • Filter content from the client's website. • Perform data and research functions and provide troubleshooting support. • Manage and resolve customer complaints and escalate priority issues. • Document customer interactions according to standard operating procedures. • Strive for Good Customer Satisfaction and Experience based on quality guidelines. • Participate in all mandated trainings and maintain knowledge of procedures.
🎯 Requirements
• Willing to work on cyclical schedules. • Experience on phone, email and live chat support is a plus. • Experience in Customer Service, Sales, Billing, Collections and Technical Support is desirable. • Good problem solving and critical thinking skills focused on issue resolution and customer satisfaction. • Resourceful, able to multitask, and has high attention to details. • Strong verbal and written communication and comprehension skills. • Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. • At least 30 WPM for voice and 35 WPM for Non-Voice campaigns. • Self-motivated, able to work independently and contribute to cross-functional teams. • Flexible and able to adjust to frequent changes and work under pressure.
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