Content Moderator
September 16
Description
• Provide the best customer experience to clients. • Handle inbound and outbound calls, emails, and live chats. • Filter content from the client's website. • Perform data and research functions and provide troubleshooting support. • Manage and resolve customer complaints and escalate priority issues. • Document customer interactions according to standard operating procedures. • Strive for Good Customer Satisfaction and Experience based on quality guidelines. • Participate in all mandated trainings and maintain knowledge of procedures.
Requirements
• Willing to work on cyclical schedules. • Experience on phone, email and live chat support is a plus. • Experience in Customer Service, Sales, Billing, Collections and Technical Support is desirable. • Good problem solving and critical thinking skills focused on issue resolution and customer satisfaction. • Resourceful, able to multitask, and has high attention to details. • Strong verbal and written communication and comprehension skills. • Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. • At least 30 WPM for voice and 35 WPM for Non-Voice campaigns. • Self-motivated, able to work independently and contribute to cross-functional teams. • Flexible and able to adjust to frequent changes and work under pressure.
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