TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With customers in over 140 countries across 20 industries, you can touch billions of lives and ignite a transformative spark through your work.
Connectors • Sensors • Industrial Technology • Transportation • E-mobility
Director, Customer Care
April 11
TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With customers in over 140 countries across 20 industries, you can touch billions of lives and ignite a transformative spark through your work.
Connectors • Sensors • Industrial Technology • Transportation • E-mobility
📋 Description
• Establish and execute a global Customer Care strategy that aligns with TE Medical’s business objectives and supports sustainable growth. • Champion an extraordinary customer experience by driving responsiveness, empathy, and operational efficiency across all touchpoints. • Lead, mentor, and develop a diverse, high-performing team across multiple regions; foster a culture of accountability, continuous improvement, and customer obsession. • Act as a key liaison between Sales, Operations, Supply Chain, Planning, Production, Quality, and IT to proactively resolve issues and meet customer commitments. • Partner with Sales and Operations to resolve critical delivery or service challenges; directly engage with customers when needed to restore confidence and satisfaction. • Lead the transformation of Customer Care using TE Operating Advantage (TEOA) tools and methodologies to streamline operations and drive consistency across regions. • Define and track key performance indicators (KPIs); analyze trends and take action to improve service levels, reduce costs, and increase productivity. • Ensure alignment to corporate policies, procedures, and best practices to uphold TE’s standards of integrity and excellence. • Identify opportunities to simplify processes, leverage automation, and enhance the use of technology to scale service delivery. • Develop succession plans and internal talent pipelines to build leadership bench strength and enable long-term organizational success.
🎯 Requirements
• Bachelor’s degree required; MBA or advanced degree preferred. • 10–15+ years of progressive leadership experience in customer service, sales operations, supply chain, or related functions within a global, matrixed organization. • Proven ability to drive strategic initiatives while managing daily operations in a fast-paced, customer-driven environment. • Strong business acumen with the ability to influence and align cross-functional stakeholders. • Hands-on experience implementing process improvement initiatives, preferably using Lean, Six Sigma, or TEOA principles. • Demonstrated ability to recruit, coach, and retain high-performing teams. • Experience leading through transformation and managing organizational change. • Familiarity with enterprise systems such as SAP, Salesforce, and case management platforms. • Comfortable presenting to executive leadership and engaging directly with key customers. • Global mindset with exceptional interpersonal, verbal, and written communication skills. • Willingness to travel up to 25% domestically and internationally. • A strong customer-first attitude and experience of customer relationship management • Effective stakeholder management, both internal and external • A results-driven individual who is commercially astute • The ability to have business-based discussions focused on business value • Capable of working under pressure and to measurable KPIs • The ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer • The ability to facilitate discussion, give feedback and put words into action • A results-driven individual who is commercially astute • Capable of working under pressure and to measurable KPIs • The ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer
🏖️ Benefits
• Competitive Salary Package • Performance-Based Bonus Plans • Health and Wellness Incentives • Employee Stock Purchase Program • Community Outreach Programs / Charity Events • Employee Resource Group
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