Senior Customer Quality Engineer

2 days ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $98.6k - $147.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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TE Connectivity

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TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With customers in over 140 countries across 20 industries, you can touch billions of lives and ignite a transformative spark through your work.

Connectors • Sensors • Industrial Technology • Transportation • E-mobility

10,000+ employees

🚀 Aerospace

⚡ Energy

💰 Post-IPO Debt on 2023-01

📋 Description

• The ADM BU is looking for their next SR Customer Quality Engineer • The Main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers • The CQE will be the lead for customer quality initiatives in the Orlando region. • Key customer interface responsibilities include: driving improvement strategies to customer scorecards, expertise in customer portals (where required), Customer Quality Requirements flow downs including and related to FAI’s (future PPAPs), Quality manuals, Corrective Action processes, and Change Notifications etc. • Executes to meet customer requirements and expectations. • Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); VOC/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation. • Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements) • Negotiate deviations with the customer if required. • Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants. • Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports. • Prepare for and participate in regular Customer scorecard reviews. • Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics. • Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. • Share and implement best practices within the ADM organization to exceed customer expectations. • Champions in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. • Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in organizing and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints. • Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. • Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses. • Complete quality related surveys for allocated TOP Customers • Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct. • Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out

🎯 Requirements

• Bachelors Degree (technical/business) • 5 + years of Experience in Quality • 3 + years of Experience in direct role(s) interacting with Manufacturing Plants • 3 + years of Experience in driving improvement initiatives • ADM Quality experience and knowledge preferred • PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices • Understanding of ADM Products • Fluent communication skills; both oral and written • Experience in core business and processes with TE is plus • Travel required for position 25% - 50%

🏖️ Benefits

• A comprehensive benefits package including health insurance • 401(k) • Disability • Life insurance • Employee stock purchase plan • Paid time off • Voluntary benefits