Customer Success Specialist
September 25
Description
• Customer service agent for fast-paced online education company • Engage effectively with teachers and students for quality support • Use creative communication techniques including annotated screenshots and screencasts
Requirements
• Exceptional written and verbal communication skills in English, particularly written • Experience providing customer service for software products • Passionately learns the ins-and-outs of tools for maximal understanding and leverage • Strategic thinker capable of creating user-friendly technical documentation, making feature suggestions and identifying business and product optimization opportunities • Able to meet deadlines in a fast-paced quickly changing environment • Approaches problem-solving proactively with strong decision-making skills • Positive attitude and entrepreneurial spirit • Bonus Points: Experience working in the school system
Benefits
• Fully-vested 401k with matching contributions • Annual cash profit sharing • Medical and dental benefits • Flexible office hours • Ongoing education assistance • Flexible PTO • Remote office hardware reimbursement • Company-owned laptop • Monthly meal adventure • Annual company retreat
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