TealBook
Procurement • Supplier discovery platform • Institutional knowledge about suppliers • Increase collaboration in selecting suppliers • Supplier knowledge management
51 - 200
💰 $10M Debt Financing on 2021-12
Senior Customer Success Manager
4 days ago
TealBook
Procurement • Supplier discovery platform • Institutional knowledge about suppliers • Increase collaboration in selecting suppliers • Supplier knowledge management
51 - 200
💰 $10M Debt Financing on 2021-12
Description
• TealBook is looking for a highly motivated and experienced Senior Customer Success Manager to join our team on a contractual basis for maternity leave coverage. • This contract is for a 14-month period, which includes 2 months of overlap for training and customer handoff and a 12-month coverage period. The start date for this role is January 2025. • As a Sr. CSM, you will be responsible for a portfolio of customers, ensuring customer satisfaction, retention, and growth through the delivery of exceptional customer experiences and realized value. You’ll significantly impact our clients, optimize internal processes, and propel our customer base to new heights. If you're passionate about making a difference, join us and be part of something great!
Requirements
• 5+ years in customer success, B2B Enterprise SaaS customer success experience preferred • Strong understanding of B2B customer needs, pain points, and purchasing behaviour. • Excellent communication and interpersonal skills for building strong relationships • Strong analytical and problem-solving skills for quick issue resolution • Ability to develop customer success plans with measurable metrics and ROI alignment • Ability to apply strategic thinking to broad-based company goals and quickly adapt when a change in scope impacts customer sentiment/decision-making • High level of independence and ability to solve routine problems and vague issues without close supervision • Self-starter with the ability to work autonomously as well as in group settings and collaboratively with Sales and Product teams, as well as many other cross-functional teams • Consistent history of delivering quality work on time. • Passion for delivering customer value, proactive engagement and regular contact as part of delivering an excellent customer experience • Experience working in a fast-paced, dynamic environment, the ability to manage multiple projects simultaneously and knowledge of how best to prioritize work to deliver the most effective results. • Strategic thinker adaptable to changing scopes and customer sentiments • Passion for delivering proactive customer value and engagement • Experience in fast-paced, collaborative environments managing multiple projects • Source-to-pay procurement expertise is advantageous • Proficiency in Google Suite (Sheets, Slides) and Microsoft Excel, Salesforce and ChurnZero • Demonstrated track record of customer advocacy and accountability
Benefits
• Fully Remote: We may be based in Toronto, but we're a remote team with colleagues across Canada and the U.S. • Competitive Pay: We believe in rewarding hustle and giving credit where it's due. Our rates are highly competitive and reflect your hard work and expertise. • Extra PTO: We want to ensure you stay rested, so we provide 3 weeks of PTO. • Winter Break: We call it TealWeek, but you know it as that nebulous time between Christmas and New Year's when time has no meaning. Yeeeeah, we take that week off. And it's paid! • Tech: We're an Apple company. Expect a MacBook Pro and all the gear you need for your home office to be sent right to your home before your first day. We also have a work-from-home allowance to help if you need something we don't have.
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