Technical Services Consultant

February 16

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TeamDynamix

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Technology should be easy to use, own, and operate - so we put IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) together – on one, simple, codeless platform. From there, we focused on enterprise connectivity and workflow by delivering iPaaS with ITPA. Life is complicated enough… we make it easier.

Project and Portfolio Management • IT Service Management • Service Management • Enterprise Service Management • Project Management

51 - 200 employees

💰 Private Equity Round on 2015-02

📋 Description

• Manage the implementation of the TeamDynamix iPaaS application with a defined book of clients. • Teach and train customers on best practices within iPaaS. • Gather and document integration requirements and collaborate with clients to validate approach. • Build integrations between various systems for clients using the TeamDynamix iPaaS application. • Configure and test the integrations to ensure quality. • Help TeamDynamix clients unlock the full potential of our iPaaS application. • Manage project timelines, with the ability to multi-task across many client assignments. • Provide timely and accurate project status to management. • Maintain 100% client satisfaction with implementation projects. • Contribute to our knowledge base to help clients and internal employees better understand the iPaaS application. • Deliver high-quality, high-value consulting services to enable clients to recognize value from the solution and deliver end-user and administrative training as part of consulting projects.

🎯 Requirements

• Bachelor’s degree in a related field of business or equivalent work experience. • 3 - 5+ years of experience in professional services/consulting, solutions engineering, or solution automation in SaaS environments. • 2+ years of working with customers in a technical environment. • Experience working in an iPaaS platform (preferred). • Exposure or experience with scripting languages such as Javascript, Python, and Powershell. • Experience working with web services and REST based APIs. • Curiosity and energy – ability to understand the client’s true problems. • Highly skilled communicator and storyteller who can switch easily between technical and executive audiences. • Strong project management knowledge, presentation, and interpersonal skills. • Enjoy teaching and being a lifelong learner. • Ability to define business requirements and translate them into creative solutions as well as build and sustain client relationships of trust and respect. • Understanding of enterprise technologies and business processes.

🏖️ Benefits

• Competitive compensation that reflects employees’ skills and contributions. • Comprehensive health insurance plans. • Wellness programs that promote physical and mental well-being. • Traditional and Roth 401(k) savings options with company match. • Remote-first with flexible working hours. • Prioritized work-life balance, with 15 observed days off in addition to PTO. • Family-friendly policies including paid parental leave. • Paid life insurance, short-term, and long-term disability insurance. • Regular acknowledgement of achievements with recognition programs. • Counseling services and resources for personal and professional challenges. • Transparent communication about company goals, strategy, and performance. • Regular feedback sessions and performance reviews. • Anti-bias and anti-harassment training programs. • Trust and autonomy in decision-making within your role. • Work environment that encourages you to be your authentic self. • Flat management structure with approachable leaders who want to hear your feedback.