DevOps Support Engineer (Azure)

June 22

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TechBiz Global

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TechBiz Global is a leading IT recruitment and software development company

Recruitment • IT Recruitment • Software Development • Building Teams • Customized Consulting

51 - 200

Description

• Manage support tickets using CRM tools • Provide front-line technical support with exceptional customer service via 2bcloud support system (Zendesk) and Teams meetings • Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues • Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required • Identify and escalate priority issues per client specifications • Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues • Understand processes, event management and prioritization • Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles

Requirements

• Ability to work in shifts • Customer Support experience in customer-facing technical roles • Previous experience in IT support organizations • 2-3 years' experience working and troubleshooting in cloud-based environments (Azure\AWS) • Excellent problem solving and multitasking skills • Ability to self-manage and take initiative • Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools and Developing Automation • Strong verbal and written communication skills in English

Benefits

• Ability to work in shifts • Considering working at nights and weekends