Operations Coordinator - Service Support

October 17

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TechFlow, Inc.

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Digital Services • Base Operations & Support • Platform Services • Integrated Logistics Support • Predictive Maintenance

201 - 500

Description

• Our Platform Services division is seeking an experienced Operations Coordinator to support a high-profile government contract. • This hands-on position will focus on maintaining customer satisfaction and relationships between internal team members and stakeholders. • The ideal Operations Coordinator will have experience managing schedules, ensuring accurate data, and providing solutions for process improvement. • Please note: This position is under a Monday to Friday work schedule with occasional on-call requirements throughout the week to include weekend and holiday coverage. • Communicates with multiple internal (program, corporate) and external (customer) stakeholders to identify requirements • Facilitate customer satisfaction surveys and provide results to primary stakeholders • Act as an internal escalation point for Service Support representatives • Verify accuracy of data and provide analysis for metrics outside tolerance levels • Review metrics reports for accuracy and distribute, as required • Communicate with field personnel to train and assist with data entry • Process manual ticket updates • Uses established document and brief formats, assists in determining document needs of end users • Track ongoing ticket updates and work status with Excel reports • Support asset and user management within internal systems and platforms • Provide testing for mobile & desktop program software • Support radiation safety officer by reviewing and tracking radiation survey schedules and documents • Provide on-call support on weekends/holidays

Requirements

• Bachelor’s degree • 2 years of experience in operations support • Ability to work weekends and holidays on a need basis • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams) • Excellent customer service skills • Problem-solving and critical thinking skills combined with situational awareness and adaptability in the face of challenging circumstances • Strong attention to detail • Ability to obtain and retain a Public Trust clearance

Benefits

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines) • 401k plan with Roth option. • Eligibility for an employer match. • Immediate vesting • Paid time off • Holidays – 11 paid holidays per year • Comprehensive medical, dental, and vision plans • Company-paid Life & AD&D insurance plan • Employee Assistance Program • Wellness Resources • Company-paid training and development program • Voluntary benefits include: • Life & AD&D Insurance for employee, spouse, and children • Short-term and long-term disability (per plan guidelines) • Legal Shield and Identity Theft protection plans • Pet Insurance