Customer Success Manager - digital platform product

February 17

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Logo of Techpilot - DynamicMarkets GmbH

Techpilot - DynamicMarkets GmbH

Techpilot is Europe’s largest and most innovative B-2-B platform for custom made parts where over 13.000 registered buyers:

B2B Plattform für die Fertigungsindustrie • etablierter Start-Up • inhabergeführtes Unternehmen • Sales Manager gesucht!

11 - 50 employees

📋 Description

• Du bist der erste und wichtigste Ansprechpartner für unsere Kunden nach dem Vertragsabschluss • das Onboarding der Neukunden per Online-Meeting ist eine Deiner Hauptaufgaben • Du betreust Neu- und Bestandskunden exzellent und hältst damit die Retention rate erfolgreich bei über 75% • Egal ob der Kunde sein Profil nicht gut ausfüllt, sich nicht einloggt oder nicht genügend Interaktion mit den Einkäufern auf der Plattform zeigt: Du hilfst!

🎯 Requirements

• Ein ausgeprägter Servicegedanke und hohe Empathie für Kunden zeichnen Dich aus • Du bist Typ "outgoing", Du hast Spaß am Telefonieren und an Online-Meetings, Kommunikation ist Dein großes Talent • Du hast Erfahrung mit Kundenbetreuung, Kundenkommunikation und ein gutes Gefühl für Zahlen • Hervorragende Deutschkenntnisse sind zwingend, sehr gute Englischkenntnisse wichtig • digitale Affinität, gute MS Office Kenntnisse; nice to have: Erfahrung mit einem CRM-System.

🏖️ Benefits

• 30 Tage Urlaub • Vertrauensarbeitszeit • Hybrid oder remote möglich - Du entscheidest • Gratis Kaffee-/Wasserautomat, große Lounge Küche zum gemeinsamen Mittagessen, Kochsessions, Tischtennis, Darts, Billard, Firmenevents on- und offline uvm...

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