Night Shift Technical Support Analyst

September 24

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Tecsys Inc.

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Warehouse Management • Distribution Management • Transportation Management • Supply Management • Financial Management

501 - 1000

Description

• Using excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements. • Monitoring, progressing, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation. • Developing and maintaining strong technical expertise on all Tecsys products and those devices and platforms upon which our products function. • Adhering to incident and problem management procedures.

Requirements

• 2+ years experience in technical support, desktop support, or a similar role • Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec. • Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management • You enjoy working in a fast-paced and sometimes stressful environment and love to work as a team solving problems for people • You learn new technology easily and can explain it to others. • You have an appreciation for good processes and are attentive to detail