Teladoc Health
Teladoc Health is a leading provider of virtual healthcare services, enabling individuals around the world to access comprehensive care 24/7. The company offers a broad range of services including mental health therapy, weight management, diabetes and hypertension management, and primary care. Through its platform, Teladoc Health connects users with healthcare professionals for same-day care and long-term management of chronic conditions. The company also supports organizations, hospitals, and healthcare systems by providing integrated care solutions and enhancing employee health. With a focus on whole-person care, Teladoc Health is dedicated to improving healthcare accessibility and quality through innovation.
telemedicine • physician cross-coverage • online doctor consultation • electronic medical records • interactive health tools
Senior Technical Program Manager - End User Services
February 11
Teladoc Health
Teladoc Health is a leading provider of virtual healthcare services, enabling individuals around the world to access comprehensive care 24/7. The company offers a broad range of services including mental health therapy, weight management, diabetes and hypertension management, and primary care. Through its platform, Teladoc Health connects users with healthcare professionals for same-day care and long-term management of chronic conditions. The company also supports organizations, hospitals, and healthcare systems by providing integrated care solutions and enhancing employee health. With a focus on whole-person care, Teladoc Health is dedicated to improving healthcare accessibility and quality through innovation.
telemedicine • physician cross-coverage • online doctor consultation • electronic medical records • interactive health tools
📋 Description
• Track and maintain program schedules in an iterative development environment • Organize and drive a suite of IT End User Services projects , from requirements to release • Partner with product managers, engineers, executive management and all other functional groups (Finance, Marketing, Business Development, Operations, Clinical, etc.) to align your programs with overarching company objectives and deadlines • Manage all elements of project plans, including: Resource coordination Planning scope, deliverables and schedules Achieving target milestones Developing individual contributor assignments and schedules • Communicate and manage priorities with development teams • Ensure all stakeholders are kept fully informed of project status and progress • Collaborate with release and quality engineering teams to keep release cycles on track • Own and maintain the full project risk list • Manage open issues and work cross-functionally to determine remedies when necessary • Assist with tracking and facilitating the QA process • Act as an advocate for internal customers throughout all stages of a project • Maintain status updates on wikis
🎯 Requirements
• +4 years of project management experience • +4 years of experience in the Global Service Desk field. • Proven track record of successfully managing IT Service Desk projects from initiation to completion • Experience as Program Manager • BS degree in Engineering, Computer Science, related field or relevant work experience. • Expertise in developing detailed plans for complex projects involving challenging requirements, limited resources and fixed deadlines • Expertise with Agile project management concepts, practices and procedures • Familiarity with bug tracking and wiki tools • Strong project management and organizational skills, with keen attention to detail • Familiarity with metrics, operations and the complete product lifecycle (e.g., MRD, PRD, implementation, PR, marketing, etc.) • A proven track record of managing multiple projects simultaneously, delivering results • Good communication skills in English , both written and verbal, with the ability to prepare and present reports to upper management • Experience collaborating on projects with geographically-dispersed team members
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