Teladoc Health
Teladoc Health is a leading provider of virtual healthcare services, enabling individuals around the world to access comprehensive care 24/7. The company offers a broad range of services including mental health therapy, weight management, diabetes and hypertension management, and primary care. Through its platform, Teladoc Health connects users with healthcare professionals for same-day care and long-term management of chronic conditions. The company also supports organizations, hospitals, and healthcare systems by providing integrated care solutions and enhancing employee health. With a focus on whole-person care, Teladoc Health is dedicated to improving healthcare accessibility and quality through innovation.
telemedicine • physician cross-coverage • online doctor consultation • electronic medical records • interactive health tools
Technical Program Manager - Corp Apps, CRM Support
January 29
Teladoc Health
Teladoc Health is a leading provider of virtual healthcare services, enabling individuals around the world to access comprehensive care 24/7. The company offers a broad range of services including mental health therapy, weight management, diabetes and hypertension management, and primary care. Through its platform, Teladoc Health connects users with healthcare professionals for same-day care and long-term management of chronic conditions. The company also supports organizations, hospitals, and healthcare systems by providing integrated care solutions and enhancing employee health. With a focus on whole-person care, Teladoc Health is dedicated to improving healthcare accessibility and quality through innovation.
telemedicine • physician cross-coverage • online doctor consultation • electronic medical records • interactive health tools
📋 Description
• The Technical Program Manager, Corp Apps, is experienced in Salesforce Sales Cloud and manages day to day CRM support processes working closely with our AMS (Application Management Services) team. • The individual understands and communicates issues and priorities with the support team in order that these are addressed in a timely manner. • The individual should have a knowledge of SOX audit requirements around ITAC and ITGC controls. • Understand all aspects of a Salesforce System Administrator Sales Cloud such as user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, configuration changes, root cause analysis. • Manage and triage user support tickets and contribute to resolution by identifying and gathering issues and requirements from users. • Sandbox environment management. • Monitor user adoption. • Data support/error resolution management for end users as well as implementing rules and automation as needed to improve Salesforce data quality. • Work with AMS team to triage tickets daily and review aging tickets weekly for closure and progress to reduce open ticket volume. • Pull data extracts for analysis, run reports to provide answers, help business users come up to speed with features and functionality. • Participate in daily Scrum calls and provide status updates. • Document and keep up to date support process documentation. • Proactive system maintenance including release updates, health checks, optimizer, and security reviews. • Support quarterly audit requests for transactions, logs and related evidence for approvals of specific changes in the system.
🎯 Requirements
• Minimum 2+ years of Salesforce Sales Cloud Experience • 3+ years’ experience overall • Salesforce Sales Cloud System Administrator Certification • Awareness of recent and upcoming updates to the Salesforce platform • Knowledge and experience with Security and Compliance (SOX Audit Controls ITGC and ITAC) • Proficient in working in a highly collaborative, fast-paced environment requiring strong communication and teamwork skills, as well as the ability to adapt to shifting priorities • Ability to work both independently and within a team environment • Ability to facilitate communication between business partners and technical delivery teams • Experience with Jira and managing ticketing systems and reporting/presenting to leadership • Strong English skills
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