Service Architect

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Telefónica Tech

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Ciberseguridad • Cloud • Big Data • Inteligencia Artificial • Internet of Things

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

Description

• Support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of health services • act as the primary service design & architecture interface between the customer and Telefónica Tech. • work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery. • act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. • Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the health sector • Leading the design and implementation of managed service operations and project delivery • Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department. • Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers. • Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs. • Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management • Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF

Requirements

• Previous experience in a Service Architect role • More than 3 years’ experience in designing, implementing, and delivering enterprise level IT Managed Services. • ITIL Qualified • Experience of managing ITIL processes across service towers and third parties (SIAM) • Experience at senior management level in a large, complex customer facing organization • Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency • Advanced academic background, preferably to good degree level or equivalent • Experience in Health Sector aligned Service Architecture • Proven commercial acumen • Good working knowledge of relevant functional systems • Experience in dealing with and influencing multi-tier management