ServiceNow Technical Consultant - Developer

5 days ago

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Telefónica Tech

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Telefónica Tech is a leading company providing comprehensive digital transformation solutions. They offer a range of services including Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace solutions. Telefónica Tech works with industries such as Public Sector, Healthcare, Financial Services, Insurance, Manufacturing, and Retail to enhance their digital capabilities and ensure efficient, secure, and innovative operations. The company is committed to corporate social responsibility and employs advanced technology to support resilient, scalable, and secure digital solutions for its clients.

Ciberseguridad • Cloud • Big Data • Inteligencia Artificial • Internet of Things

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Responsible for the technical specification and implementation of the ServiceNow integration. • Provide expertise on all technical questions related to development on of ServiceNow. • Develops the technical solutions, implements them and performs the component integration tests. • Understand the business needs and the needs to standardise processes, and build this into the design. • Understand the large scale thinking and approach needed for success of the project. • Expertise level understanding of ServiceNow required. • Expertise level programming skills. • Have line management responsibility for a number of ServiceNow developers. • Increase customer satisfaction by delivering high-quality consulting services on time and on budget. • Work with our technical architects to implement and deploy leading edge technologies to our customer base. • Identify opportunities to develop solutions for our customers. • Excellent communication skills and interpersonal skills with an ability to relate to non-technical audiences. • Ability to address customer business requirements with effective solutions. • Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations.

🎯 Requirements

• Advanced experience with development and implementation of ServiceNow ITSM and preferable ITOM, CSM and HRSD. • Experience presenting and conducting demo reviews with client stakeholder. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Understanding and creating technical and functional design requirements related to ServiceNow. • An advanced understanding of ITSM, ITIL or CMDB. • System integration experience using web services and other web-based technologies. • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs. • All scripted aspects of the ServiceNow system including customizing using UI Pages, UI Macro & CMS using CSS, HTML, Jelly and advance flows. • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.