Technical Account Manager

4 days ago

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Telefónica Tech

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Telefónica Tech is a leading company providing comprehensive digital transformation solutions. They offer a range of services including Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace solutions. Telefónica Tech works with industries such as Public Sector, Healthcare, Financial Services, Insurance, Manufacturing, and Retail to enhance their digital capabilities and ensure efficient, secure, and innovative operations. The company is committed to corporate social responsibility and employs advanced technology to support resilient, scalable, and secure digital solutions for its clients.

Ciberseguridad • Cloud • Big Data • Inteligencia Artificial • Internet of Things

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• The Technical Account Manager (TAM) is responsible for managing all the technical aspects of Telefónica Tech’s relationship with their assigned customers. • The TAM will work collaboratively with our most strategic customers by developing a working knowledge of their goals, technical challenges and assisting the improvement of their existing services. • Through a detailed understanding of a customer’s infrastructure, the TAM will become a trusted technical advisor working to develop solutions that match the customer’s business requirements. • The TAM will also look to identify areas where a customer can reduce support costs and offer improved service.

🎯 Requirements

• Experience in a customer-facing technical role is essential. • Strong understanding of AWS and Microsoft Azure (certifications desirable). • Expertise in Application Transformation & Cloud Migration (rehost, rearchitect, refactor, etc.). • Hands-on experience with IaaS, PaaS, and SaaS solutions in Public Cloud. • Knowledge of Microsoft 365, SharePoint Online, Teams , and virtualisation (VMware, Hyper-V). • Understanding of Networking (Cisco, Fortinet, Firewalls, WAN, LAN, HSCN) and storage solutions. • Familiarity with backup, disaster recovery, and monitoring technologies (Azure Monitor, SolarWinds, Logic Monitor). • Strong analytical skills, attention to detail, and ability to interpret data for reporting. • Excellent communication and presentation skills, comfortable engaging both technical and non-technical audiences. • Knowledge of ITIL framework and project lifecycle best practices.