Technical Account Manager - EMEA
6 days ago
🇬🇧 United Kingdom – Remote
💵 £70k - £90.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Account Manager
Description
• As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle. • The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions. • A TAM is a member of our Professional Services team, who is focused on providing technical support assistance for customers who have purchased our software product, Teleport. • You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. • As the TAM you will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. • As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.
Requirements
• 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles • Linux administration skills • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus! • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus! • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise • Outstanding soft skills, excellent verbal and written communication skills
Benefits
• Extensive health coverage • Annual expense budget • Rest & recovery policies that maximize leave and your ability to recharge • Investment in your future with retirement savings plans • Equity in a US $1.1-bn business • Professional development opportunities
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