Product Support Engineer - Weekend Warrior

June 26

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Telnyx

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SIP Trunking • VoIP • Telephony Service • Carrier Grade Voice Services • cpaas

201 - 500

💰 $2.1M Seed Round on 2014-08

Description

• Monitor operational pager alerts in an efficient and timely manner. • Improve customer self service through better processes and documentation. • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. • Liaise with your technical peers for resolution of escalated cases.

Requirements

• Strong customer-focus, interpersonal and communication skills. • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions. • Continually looking to solve problems. • Understand issues and requirements well in order to provide solutions. • Outgoing and socially interactive. • A self starter looking to assist at any moment and to take the initiative. • Balancing daily workload and multi-tasker who can effectively prioritize work.