Client Manager - DC Pension Administration
October 10
Description
• Keeps apprised of applicable new and existing pension, tax and securities legislation; shares knowledge with the team • Attends internal training sessions to build knowledge of industry topics and trends • Ensures that quality control and service standards are attained • Deliver projects that satisfy customer requirements on-time and on-budget • Identify, manage, and resolve risks and issues proactively to enable team delivery • Understands the clients’ perspective and priorities • Understand and solve complex problems that stretch over multiple parts of the business • Liaises with consultants, trustees, and investment manager representatives • Provides regular and ad hoc reports for clients • Contribute to a high performing atmosphere and maintain positive team work environment
Requirements
• A minimum of 5 years’ experience in a supervisory role within the pension industry • CEBS designation an asset • Strong Microsoft Office skills and the ability to learn internal software quickly and thoroughly • Exceptional customer focus and strong professional acumen • Excellent communication, project management, presentation and negotiation skills • Ability to manage multiple tasks while maintaining attention to detail within a specified time frame • Proven leader with the ability to motivate and inspire team members • Mentor and coach, who demonstrates patience and intuition
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