Ten Lifestyle Group
Ten Lifestyle Group is a global lifestyle and travel service company that provides concierge services to high net worth individuals and corporate clients. Founded in 1998, Ten offers personalized assistance by connecting members with the best hotels, restaurants, shows, and events around the world. The company works with major financial institutions, premium brands, and corporates to enhance customer engagement and retention through exclusive services. Ten's expertise in travel and lifestyle management supports digital transformation initiatives and boosts metrics like Net Promoter Score for its clients. As a publicly-listed company on the London Stock Exchange, Ten also offers private membership services and manages over 50 corporate loyalty programs worldwide.
Lifestyle concierge • Lifestyle Management • Corporate Membership • Private Membership • Travel
Team Manager - Trilingual Speaker
April 15
Ten Lifestyle Group
Ten Lifestyle Group is a global lifestyle and travel service company that provides concierge services to high net worth individuals and corporate clients. Founded in 1998, Ten offers personalized assistance by connecting members with the best hotels, restaurants, shows, and events around the world. The company works with major financial institutions, premium brands, and corporates to enhance customer engagement and retention through exclusive services. Ten's expertise in travel and lifestyle management supports digital transformation initiatives and boosts metrics like Net Promoter Score for its clients. As a publicly-listed company on the London Stock Exchange, Ten also offers private membership services and manages over 50 corporate loyalty programs worldwide.
Lifestyle concierge • Lifestyle Management • Corporate Membership • Private Membership • Travel
📋 Description
• Join Our Team as a Team Manager • As a Team Manager, you will be responsible for managing around 8-10 individuals of different specialist backgrounds including travel, dining, tickets and creative. • You will need to be fluent in Cantonese, Mandarin and English and have strong experience working in customer service in a management capacity. • We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles. • The pace of work is fast and challenging, but highly rewarding. • The team deals with all types of lifestyle requests from our members living in Hong Kong and abroad. • You must have passion for working with and developing people as you will train / recruit / motivate and lead your team's performance as they fulfil highly specific and unique customer briefs. • Your success will also come from excellent communication skills and having a pro active approach to all that you do. • You should thrive in a busy, fun environment which has teamwork at its forefront. • A passion for customer service is essential as well as the ability to thrive under pressure.
🎯 Requirements
• Energetic and passionate individuals with proven experience of managing at least 6-8 people • Proven capability to own and lead projects • Seasoned in the development and execution of team and department-level strategies • People who can use their initiative and creativity to drive the business forward • People who are passionate about delivering high quality customer service • Luxury and VIP Travel and/or Hospitality industry experience preferred • Please note: You must be fluent in Cantonese, Mandarin and English to apply for this role (both written and spoken) which is based in Singapore.
🏖️ Benefits
• Our people are at the heart of the business and we have a culture of recognition and reward. • We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. • All our employees also enjoy a range of benefits regardless of where they are based. • Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. • We also operate a Ten Loyalty Reward program – this is a bonus that is awarded once these milestones are reached. • We want to give our people extra spending money so that they can truly enjoy their sabbaticals. • One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
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