Travel Agent - Manager, Quality Control

March 19

🇺🇸 United States – Remote

🍑 Georgia – Remote

Although this job is listed in Georgia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Teplis Travel Service

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Corporate Travel Services • Online Booking Tools • VIP Service • 24/7 Traveler Support • Benchmarking & Analytics

51 - 200 employees

Founded 1973

🚗 Transport

Description

• Issue tickets that cannot be processed by automated ticketing following all industry rules and regulations • Make certain that all airline specific and client specific entries are included • Work with and coach agents regarding records with missing or incorrect entries • Manage the unused ticket process verifying that unused tickets are routed correctly to profiles and distribute the unused ticket reports • Manage the exception process, obtain and track waivers • Manage the name change process for key accounts Conduct research on ticketing and operations questions • BE AN INTEGRAL PART OF THE OPERATIONS LEADERSHIP TEAM

Requirements

• At least 5 years ticketing experience on Travelport Worldspan • MS Office proficient • Sabre and Travelport + experience a plus • Prior experience with automated QC programs desired but not required • Prior experience with Unused Ticketing Programs desired but not required

Benefits

• PTO • Paid Holidays • 401K • 401K Match • Health Benefits • Dental Benefits • Disability Benefits • Creative Schedules