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Teramind
Teramind is the leading provider of insider threat management, data loss prevention, and UEBA software.
Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology
51 - 200
Customer Success Manager - Latam
2 days ago
Teramind
Teramind is the leading provider of insider threat management, data loss prevention, and UEBA software.
Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology
51 - 200
Description
• Own the post-sales client relationship across onboarding, training, troubleshooting, and renewal • Serve as the integral link between our end-users and the Product, Sales, and Marketing teams • Actively engage with assigned customers to understand their goals and challenges with the software and ensure that their use aligns accordingly to meet their needs • Multi-thread relationships across customer organizations to ensure broad engagement and product adoption • Monitor and ensure upcoming renewals to maximize client retention • Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction • Identify revenue opportunities either internally (license expansion within the customer account) or externally (customer decision maker changes firms) for Sales
Requirements
• Spanish, English, and Portuguese speaker (advanced) • 3 years in a B2B customer-facing role, preferably in Customer Success or Account Management • Experience with subscription renewal management • Extreme attention to detail and organizational skills • Excellence at building and managing high-level customer relationships • Willingness to roll up your sleeves and understand the finer technical points of the product • Ability to have high-stakes conversations with a variety of stakeholders • Nice to have: Experience in User Activity Monitoring and/or cybersecurity companies • 3+ years of SaaS account management experience
Benefits
• Competitive salary with a focus on a global market • Career-growth opportunities • Flexible Time Off and Paid Time Off benefits • Ongoing training and development opportunities
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